An initial consultation includes an in person meeting with the customer to assess the damage and discuss what will be required for repair. We will provide a written quote for the recommended work so you can make an informed decision.

If you plan on getting your repairs covered by your insurance company, we strongly suggest reporting the accident and making a claim to verify the amount of coverage you are eligible for. We will work with your insurance appraiser to get an accurate estimate of the value of your repairs and further examine any hidden damage. If you’re not filling with your insurance company,we will work with you directly to understand the details of your repair.

Once both parties have agreed on the required repairs, we would provide you with a schedule outlining the time needed. This includes an estimated completion date and would communicate any changes to this timeline should changes happen. When you leave your car overnight with Impera, you can be assured we have top security measures in place to protect your property. Your car will always be handled with maximum care and treated as if it was one of your own.

Our goal is that when you pick up your vehicle, it looks even better than before it came in. we will provide you with a step-by-step overview of all the work that was completed (such as repairs and replacements) and conduct an in-person examination of the finished product to ensure it meets your standards. We also provide you with any necessary tips or further information moving forward to help care and maintain your vehicle.

We stand by our work and provide a one year warranty on all auto body work, including rust repair. A five year warranty is issued on paint against fading, cracking, peeling, and excessive chipping.